Welcome to Disguise Store, where we bring your favorite characters to life! We understand that when you order a costume, you’re excited to receive it and start creating unforgettable moments. That’s why we’ve designed our delivery process to be as smooth and reliable as possible.

Quick Summary: All orders take 1-2 days to process. Choose between Standard Shipping (10-15 days) or Free Shipping (15-25 days). We ship worldwide, excluding Asia and select remote areas.

Order Processing

Once you place your order, our team of costume enthusiasts springs into action! We carefully prepare your selected disguise with the attention to detail it deserves. All orders require 1-2 business days for processing before they ship out from our warehouse in Indianapolis.

Shipping Options

Standard Shipping – $12.95

Perfect for when you need your costume a bit faster! We partner with trusted carriers like DHL or FedEx to ensure your package arrives safely. With Standard Shipping, your order will typically arrive within 10-15 days after it leaves our warehouse.

Free Shipping

For orders of $50 or more, we offer completely free shipping via EMS! This economical option delivers your costumes within 15-25 days after shipping. It’s our way of saying thank you for choosing Disguise Store for your transformation needs.

Shipping Destinations

We’re proud to serve costume enthusiasts around the globe! Currently, we ship to most countries worldwide. Please note that we are unable to deliver to Asia and select remote areas at this time. During checkout, our system will automatically confirm if we can deliver to your location.

What to Expect After Ordering

Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your costume’s journey from our doors to yours. Whether you’re tracking a Harry Potter robe or your perfect 50’s accessory, you’ll know exactly when to expect your delivery.

Important Notes

Delivery times are estimates and may vary slightly depending on your location and customs processing. During peak seasons like Halloween, processing times may extend slightly as we work hard to ensure every costume is perfect.

Please ensure your shipping address is correct during checkout. We’re not responsible for deliveries that can’t be completed due to incorrect addresses provided by customers.

Need Help With Your Delivery?

Our customer service team is here to assist you with any delivery questions or concerns. Contact us at [email protected] and we’ll be happy to help track your order or answer any questions about our delivery process.

Remember, we want your costume experience to be as magical as the characters you’re bringing to life. Happy costuming from all of us at Disguise Store!