Privacy Policy

Welcome to Disguise Store! At scarycosplay.com, we’re passionate about bringing your favorite characters to life through high-quality costumes and accessories. Just as we carefully craft our costumes, we’re equally dedicated to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases.

Who We Are & Our Commitment

Disguise Store serves costume enthusiasts, cosplayers, and Halloween lovers worldwide. We understand that our customers value both quality products and trustworthy service. Our commitment to your privacy reflects our dedication to providing a secure and enjoyable shopping experience.

Information We Collect

To provide you with the best costume shopping experience, we collect the following types of information:

Personal Information You Provide

• Order Information: Name, email address, shipping address, phone number, and payment details
• Account Information: Username, password, and profile preferences (if you create an account)
• Communication Data: Messages sent through our contact forms or customer service emails
• Costume Preferences: Your browsing history and costume interests to personalize your experience

Automatically Collected Information

• Technical Data: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, time spent on site, and navigation patterns
• Location Data: General geographic location for shipping and currency conversion purposes

How We Use Your Information

We use your information to enhance your costume shopping journey:

• Order Processing: To process payments, ship costumes worldwide (excluding Asia and select remote areas), and provide order updates
• Customer Service: To respond to your inquiries and provide support through [email protected]
• Personalization: To recommend costumes matching your interests (like 50’s costumes, movie characters, or Halloween themes)
• Security: To protect against fraud and unauthorized transactions
• Improvements: To enhance our website, product offerings, and customer experience
• Marketing: To send updates about new costumes and promotions (only with your consent)

Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: We share payment information with secure providers like Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Partners: We provide shipping addresses to delivery services to get your costumes to you
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Your security is as important to us as your costume perfection:

• Secure Storage: We store data on protected servers with limited access
• Payment Security: We use industry-standard SSL encryption and are PCI compliant
• Data Retention: We keep your information only as long as necessary for business purposes
• International Transfers: As we serve customers globally, data may be processed outside your country with adequate protection

While we implement robust security measures, no online system is 100% secure. We continuously monitor and update our security practices.

Your Rights and Choices

You have control over your personal information:

• Access & Correction: You can review and update your account information
• Data Portability: You can request a copy of your personal data
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Marketing Preferences: You can opt-out of marketing communications at any time
• Cookie Controls: You can manage cookie preferences through your browser settings

Cookies and Tracking Technologies

Like most costume retailers, we use cookies to enhance your shopping experience:

• Essential Cookies: Required for basic functions like adding costumes to your cart
• Analytics Cookies: Help us understand how customers use our site to improve our costume offerings
• Preference Cookies: Remember your language and currency preferences
• Marketing Cookies: Show you relevant costume recommendations based on your interests

You can control cookies through your browser settings, though this may affect website functionality.

International Customers

Since we ship worldwide (excluding Asia and select remote areas), we designed our privacy practices to comply with international standards. Our payment processing includes automatic currency conversion and we respect the privacy laws of the countries we serve.

Children’s Privacy

While we offer costumes for various ages, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

As costume trends evolve, so might our privacy practices. We’ll update this policy and change the “Last Updated” date accordingly. Continued use of our site after changes constitutes acceptance of the updated policy.

Contact Us

Thank you for trusting Disguise Store with your costume needs and personal information. We’re committed to making your experience both magical and secure!

Happy costuming,
The Disguise Store Team