About Our Store

What kind of costumes do you sell?
At Disguise Store, we specialize in bringing your favorite characters to life! Our collection includes:
  • TV and Movie costumes (Harry Potter, Addams Family, Austin Powers, etc.)
  • Classic costumes (50’s outfits, vampire costumes, devil costumes)
  • Character-specific costumes (Ace Ventura, Chucky, Beetlejuice)
  • International and themed costumes
  • Both adult and specialty costumes for various occasions
Where is Disguise Store located?
Our warehouse is located at 2858 Winifred Way, Indianapolis, US 46225. We ship worldwide to bring the magic of costumes to enthusiasts everywhere!

Product Information

Do you offer costumes for children?
Based on our current menu, we primarily focus on adult costumes. Our collection includes “Adult” specific categories such as Adult Harry Potter Costumes, Adult 50’s Costumes, and other adult-sized character outfits.
What if I need help choosing a costume?
Our team of costume enthusiasts is passionate about helping you find the perfect disguise! Feel free to contact our customer service team at [email protected] for personalized recommendations based on your needs and preferences.

Ordering & Payment

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your financial details are secure.
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested within 24 hours of placement while your order is still in processing. Please contact us immediately at [email protected] with your order number. Once your order has entered the shipping process, we cannot guarantee cancellation.

Shipping & Delivery

How long does shipping take?
Our shipping process includes:
  • Order Processing: 1-2 business days
  • Standard Shipping: 10-15 days after shipping (via DHL or FedEx) – $12.95
  • Free Shipping: 15-25 days after shipping (via EMS) – Available for orders of $50 or more
Do you ship to my country?
We ship worldwide with the exception of Asia and select remote areas. During checkout, our system will automatically confirm if we can deliver to your location. We’re constantly working to expand our shipping destinations!
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your costume’s journey from our warehouse to your doorstep.
Why might my delivery be delayed?
Delivery times are estimates and may vary due to:
  • Your location and distance from our warehouse
  • Customs processing for international orders
  • Peak season volumes (especially around Halloween)
  • Weather conditions or carrier delays
What should I do if my package is lost?
First, use your tracking number to check the status. If there are concerns, contact us immediately at [email protected] with your order number. We’ll work with the carrier to resolve the issue.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unused, in original packaging with all tags attached. Due to the nature of our products, we cannot accept returns on worn costumes unless defective.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and address. Return shipping costs are the responsibility of the customer unless the item is defective.
What if my costume arrives damaged or defective?
We’re sorry to hear that! Please contact us within 7 days of receipt at [email protected] with photos of the damage or defect. We’ll happily replace the item or provide a full refund, including return shipping costs.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Account & Technical Issues

I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password. If you don’t see the email, check your spam folder.
How can I update my account information?
Log into your account and navigate to the “Account Details” section where you can update your personal information, shipping addresses, and communication preferences.

Still Have Questions?

Our customer service team is here to help! Contact us at:

Email: [email protected]

We typically respond within 24-48 hours during business days. Remember, we want your costume experience to be as magical as the characters you’re bringing to life!

Happy costuming from all of us at Disguise Store!